BusinessClaims.co.uk is a trading style of Unorthodox Digital Ltd.
Unorthodox Digital Ltd is a marketing company who provides marketing services to Peter
Maughan Law which is the trading name of Peter Maughan & Co Ltd (company registration number
12715318).
This firm is authorised and regulated by the Solicitors Regulation Authority number
809336. Rules can be found at www.sra.org.uk Registered office: 15a Walker Terrace, Gateshead,
NE8 1EB, UK
Privacy Policy
ABOUT US
We, BusinessClaims.co.uk, are committed to safeguarding the privacy of consumers; this policy sets
out how we will treat your personal information.
We are a trading style of Unorthodox Digital Ltd. Unorthodox is registered in England and Wales
under company registration number 14455308. Our registered office address is 237 Westcombe
Hill, London, United Kingdom, SE3 7DW.
We are a Data Processor, which means that we engage with personal data on behalf of the data
controller. We are registered directly with the Information Commissioner’s Office (ICO) and our
registration number is ZA771141
The Data Controller, who for this site is Peter Maughan & Co Ltd determines the purposes and the
means of processing your personal information
This Privacy Policy sets out the basis on which we process your personal data and information in
connection with your use of our services (your “personal information”).
HOW WE COLLECT YOUR PERSONAL INFORMATION
FROM YOU
Most of the personal information we collect will be collected directly from you when you register for
and use our services or interact with communications we send to you. We will collect this
information from you through our websites, mobile applications or other similar devices and our
communications with you.
FROM A SERVICE PROVIDER
As part of our services, with your consent, we may facilitate a referral to a chosen Service Provider.
The Service Provider may send us information they hold relating to your engagement with them and
any products you have purchased. This allows us to track sales and improve our services.
FROM ONE OF OUR PARTNERS
We work with partners who may promote our services to you. If you are interested in our services,
you will be able to ask for our partner to pass your personal information to us, to allow us to get in
touch with you. Our partners will only ever pass your personal information to us with your consent.
OTHER SOURCES OF PERSONAL DATA
We may also use personal data from other sources, such as specialist companies that supply
information, online websites, and social media channels. These other sources help us to:
● Review and improve the accuracy of the data we hold
● Improve and measure the effectiveness of our marketing communications, including online
advertising.
THE PERSONAL INFORMATION WE COLLECT
● Identity information - This is information that helps us identify who you are, for example
your title, name, and date of birth.
● Contact information - This is information that details how we can contact you, for example
your address, email and/or telephone number.
● Financial information – When you provide your bank details or payment information when
using our services.
● User information - This is information collected about you as a user of our services. For
example, to provide you with a utility comparison service we require information about your
utility provider, and energy use.
● Interaction information - This is information about how you interact with our services and
communications, namely what you click on and interact with on websites or other media
channels and any emails we send to you.
● Technical information - This is information about how you use our websites and other
media channels. This could be information that identifies your device, its operating system,
internet address, your login data, your location, where you were directed to our website
from and where you leave to, as well as how often you visit.
HOW WE USE YOUR PERSONAL INFORMATION
TO PROVIDE OUR SERVICES TO YOU
● passing your personal information to our Service Providers, with your consent, so they can
contact you about or provide their services;
● storing your personal information and using it to populate fields on our websites to make it
easier for you to utilise our services in the future;
● obtaining information from our Service Providers about your engagement with them and
products you have purchased;
● contacting you to see how we can help if you have not completed your journey with us, or
with a Service Provider; and
● responding to any enquiries that you make via email, post, or social media.
What is our legal basis for processing?
● Consent; or Legitimate Interests.
TO MARKET TO YOU
● contacting you about products and services which we think may be of interest to you, for
example, by email, post, or social media; and
● inviting you to take part in and manage consumer surveys, reviews, and other market
research activities.
Should you no longer wish to receive information about similar products and services, you can
withdraw your consent for or object to receiving marketing communications from us and we will
stop processing your data for marketing purposes. You can object via email or post using the contact
details at the end of this policy.
What is our legal basis for processing?
● Consent; or
● Legitimate Interests.
TO PERSONALISE YOUR JOURNEY WITH US
● using your personal information to form a view on what services you may be interested in
and tailor our marketing communications to you;
This is called profiling. We believe we have a legitimate interest to do this and that it does not harm
your rights over your information. However, if you do not want us to use your personal information
in this way you have a right to object to this and can let us know using the contact details at the end
of this policy.
What is our legal basis for processing?
● Legitimate Interests.
OTHER USES
● Internal Analysis: we may use your personal data to assess our performance as a business
and for statistical analysis, as part of our legitimate interest to develop our business and our
products; and
● Sale, or re-structuring: we may share your data with potential buyers of some or all of our
business during a sale, or re-structuring and may rely on legitimate interests to transfer
ownership of your files with us to a third party.
What is our legal basis for processing?
● Legitimate Interests
LEGAL REQUIREMENTS
We may be required to use your data due to a legal requirement which is placed upon us; this
includes our regulatory requirements such as financial record keeping, staff training and monitoring,
in addition to complaint handling. We will always inform you if this is the case.
What is our legal basis for processing?
● Legal Obligation.
WHO WE SHARE YOUR PERSONAL INFORMATION WITH
THIRD PARTIES
To allow us to provide our services to you and, where relevant, facilitate a referral to your chosen
Service Provider, we also utilise other third parties to provide critical functions to our business. Your
personal data will always be processed in strict confidence and we will take all reasonable steps to
ensure that any third party has adequate security measures in place.
● Providing our service: On submitting an enquiry via our websites, your personal information
is securely transferred to one of our Service Providers, who will assist in running your
potential claim. Our Service Provider will use your personal information to contact you
about the offer you have enquired about.
● Systems and IT: we use third party providers of IT systems and services, which support the
running of our business through providing essential data storage, software, and other IT
services;
● Communicating with you: we may use third party firms which provide omnichannel
communication software to help us manage and send some of our email and text message
(SMS) communications. We may also use an outsourced print house based in the United
Kingdom to print and post letters that we send to you;
● Marketing to you: we may use media agents, to design, host and manage our
advertisements. They will also set cookies on your device in accordance with the Cookies
section of this policy. They are our data processor, which means they only process your data
under our contract with them and under our strict instruction. They receive a copy of the
data that you have submitted through our website, including your IP address. We also use
third party advertising services which provide analytical information about our advertising to
help us improve this in the future. In any event, the data held by analytics firms is on an
anonymised basis, meaning they cannot identify you;
● Analysis and personalisation: we use third party firms, for analysis and to help personalise
our website and communications to ensure consumers they are provided with the best
experience;
● Meeting our obligations: we may use United Kingdom based professional legal, consultancy
and accountancy services to help us fulfil our regulatory and legal obligations. In certain
circumstances we may be required to provide your data to our Regulator, or other relevant
body, for example the Financial Conduct Authority, the Financial Ombudsman Service, the
Information Commissioner’s Office, or a law enforcement body;
● Credit Information Services: We may share information with and use information from
credit reference agencies based in the United Kingdom to:
o ensure the information we hold about you is correct and up to date; and
o perform a “soft” credit check with the credit reference agency, where this is relevant
to the service we are providing to you. “Soft” checks are visible to you on your credit
report but do not show up to other organisations in the same way as a “hard” check
and have no impact on your credit rating. We will always notify you prior to
performing a “soft” check on your credit report.
● Other third parties: we may share your data with other third parties where we believe we
have a legitimate interest to do so, such as tracing agents, review platforms, market
researchers, or potential buyers of some or all of our business during a sale, or re-
structuring.
If you request for us to stop processing your data, we will also communicate this to the relevant
third parties if they are processing this on our behalf. If you have any concerns about the above third
parties, please let us know and we can provide advice and support to help you manage your data
preferences.
INTERNATIONAL TRANSFERS
We will only share your personal information outside the United Kingdom (UK) where we have your
consent, to comply with a legal duty, or where we work with a third party service provider to enable
us to provide you with our services, and they are based in or process information outside of the UK.
If we do share your information outside of the UK, we will make sure that it is protected in the same
way as if it was being used within the UK.
This includes through ensuring that the transfer is covered by an appropriate safeguard or that the
European Commission has made an ‘adequacy decision’ in respect of the country’s data protection
measures. Although we are no longer part of the European Union (EU) the UK Government has
recognised European Commission adequacy decisions made before the end of the transition period,
meaning we are able to continue to transfer data to the European Economic Area (EEA) and other
countries with a European Commission adequacy decision in confidence, knowing that the
appropriate safeguards are in place to ensure personal data is kept safe. More information on this
can be found on the European Commission Justice website or the Information Commissioner’s Office
website.
In addition, some of the third party service providers we use may be based outside of the UK or EEA
and/or may provide services which mean your data is transferred outside of the EEA.
In any case, we ensure that there are appropriate security measures in place such as technical
security, including encryption and restricted access to your data. We have strict contracts in place to
make sure your data is kept safe. If you have any questions, please contact us.
OUR LEGITIMATE INTERESTS
Where we have mentioned in this policy that our use of your personal data is based on our
“legitimate interests”, these are:
● to service our consumers needs and deliver services;
● to promote and market our products and services;
● to understand consumers including their patterns, behaviours as well as their likes and
dislikes; and
● to test and develop new products and services as well as improve existing ones. When we
rely on our legitimate interest, we make sure we consider and balance any potential impact
on you (both positive and negative) and your rights before we process your personal data.
AUTOMATED DECISION MAKING AND PROFILING
As highlighted earlier in our Privacy Policy, we use profiling to personalise your experience with us
and to allow us to better meet your needs.
Automated decision making refers to a decision which is taken solely on the basis of automated
processing of your personal data. This means processing using, for example, software code or an
algorithm, which does not require human intervention.
As profiling uses automated processing, it is sometimes connected with automated decision making.
Not all profiling results in automated decision making, but it can do.
We only want to contact you about services that will benefit you. To support this may rely on
automated decision making as part of our marketing strategy and some of the communications we
send to you may be prompted by automated decision making.
You have the right to object to us profiling you for marketing purposes, or using automated decision
making. You can object using the contact details at the end of this policy. Where we receive an
objection from you, we will stop processing your personal information in this way within one month
and confirm this to you.
HOW LONG WE USE PERSONAL DATA FOR
We will only hold your personal information on our systems for the period necessary to fulfil the
purposes outlined in this Privacy Policy or until you request it is deleted (unless a longer retention
period is required or permitted by law).
Where we are processing your personal information under the lawful basis of consent, we will keep
your data for two years, unless you refresh your consent by interacting with one of our websites or
communications during this period and agree for us to continue to process your data.
Generally, you can expect us to keep your personal information while you use our services or if you
have an active account with us. Where you have applied for or purchased a products or services
through us, we will need to keep your personal information for longer for legal or regulatory
purposes, usually up to six years from the date the information is provided to us.
YOUR DATA RIGHTS
You remain in control of your personal information and have rights over the personal information
we hold, we summarise some of these rights below. You can make a request to exercise your rights
by post or email. If you make the request by email, we will provide any response or information in a
commonly used electronic format unless you instruct us otherwise. Where you make a request to
exercise one of your rights, we will action this within one month. However, should the request be
complex we can extend this by a further two months.
ACCESSING YOUR PERSONAL INFORMATION
You have the right to request from us a copy of the personal data that we may hold about you. This
is often called a ‘Data Subject Access Request’. We will provide this free of charge. However, if you
make a repeat request, we may charge an administrative fee of £10.
Before providing this information to you or to another person or company, we may ask for proof of
identity or ask sufficient questions to enable us to locate the information and ensure that we are
only providing it where you have given your agreement.
CORRECTING YOUR PERSONAL DATA
If the personal information we hold about you is incorrect, or incomplete you have the right to
request that we correct this.
STOPPING, OR LIMITING THE PROCESSING OF YOUR PERSONAL DATA
You may request that we stop processing your data, for a specific purpose or any purpose if you
believe we are no longer entitled to process it. There may be occasions where we are unable to stop
processing your personal data and we will discuss this with you when responding to your request.
DELETING YOUR PERSONAL DATA
If you believe that we no longer have any reason to process or hold your data, you may request that
we delete this. There may be occasions where we are unable to delete your personal data due to
contractual, legal, or regulatory obligations. We will, however, discuss this with you when
responding to your request.
TRANSFERRING YOUR PERSONAL DATA
You can request your data in a commonly used electronic format, and for us to transfer this to
another entity or person, where we are processing your data with your consent or in accordance
with a contract. This will only apply to information which is processed by automated means.
COOKIES
We use cookies, as do most website providers, to help maintain website functionality and to manage
your preferences. A cookie is a small text file that a website saves on your web browser or mobile
browser when you visit a website. It enables the website to remember your actions and preferences
(such as login, language selection, font size and other display preferences) over a period of time, so
you do not have to keep re-entering them whenever you come back to the site or browse from one
page to another.
Cookies are a widely used form of technology and most, if not all, websites will set cookies. Cookies
may be used for various purposes, including:
● User preferences, including language
● Authentication: to identify the user once logged in, for the duration of a session
● Analytics: to provide information about website use and user profile
TARGETING ADVERTS
We may use both “session” cookies and “persistent” cookies on the website. We will use the session
cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to
enable our website to recognise you when you visit. Session cookies will be deleted from your
computer when you close your browser. Persistent cookies will remain stored on your computer
until deleted, or until they reach a specified expiry date.
We also use cookies to remember your device so we can deliver more relevant advertising to you.
This means that the cookie remembers you have visited our site and will show you advertising which
is relevant.
We use a mix of cookies. Some of these are set by our website, to manage your preferences. We also
use third party cookies. This includes Google Analytics, who gather all of your information on an
anonymised basis. This allows us to make sure our website is the best it can be. Most third party
cookies are on an anonymised basis, which means these organisations are not collecting any
information that can be used to identify you.
We also integrate with social media providers, to help you to connect your account to our website
and also to display advertising content which is relevant to you. These cookies use your personal
data to deliver advertising which is relevant to your interests.
This is an overview of our cookie use which you can review to decide how best to manage your
online privacy:
● Functional Cookies - these are always enabled as they are required for basic website
maintenance. We cannot stop these from being set on your browser, but you can manage
your preferences through your browser itself.
● Performance Cookies – These cookies allow us to improve the site’s functionality by
analysing usage of our website on an anonymised basis. In some cases, these cookies
improve the speed with which we can process your request or allow us to remember site
preferences you have selected. De-selecting these cookies may result in poorly tailored
recommendations and slow site performance.
● Social Media and Advertising Cookies – Social media cookies offer the possibility to connect
you to your social networks and share content from our website through social media.
Advertising cookies (of third parties) collect information to help better tailor advertising to
your interests, both within and beyond our websites. This means the cookie will help show
you adverts relating to your interests. De-selecting these cookies may result in seeing
advertisements that are not as relevant to you or you not being able to link effectively with
Facebook, Twitter, or other social networks and/or not allowing you to share content on
social media.
You can control and/or delete cookies as you wish – for details, see www.aboutcookies.org. You can
delete all cookies that are already on your computer and you can set most browsers to prevent them
from being placed. If you do this, however, you may have to manually adjust some preferences every
time you visit a site and some services and functionalities may not work.
You can easily accept or reject the cookies on this site by using the options available on our cookie
banner. Please note, all of your data is handled in accordance with our privacy policy and you have
data rights over how we handle your data, as explained above.
POLICY AMENDMENTS
We may update this Privacy Policy from time-to-time by posting a new version on our website. You
should check our website occasionally to ensure you are happy with any changes.
CONTACT US
If you have any questions about this policy or our treatment of your personal data, please contact
us:
● By email at Docs@peterpaughanlaw.com
● By post to Peter Maughan & Co Ltd
Where provided electronically, a paper copy of this policy can be made available upon request.
COMPLAINTS
If you are not happy with how we process your personal information you should contact us, using
the contact details provided above, to make a complaint
You also have the right to make a complaint to the Information Commissioner’s Office if you are
unhappy with how we have used your personal information, for example if we were to refuse to
comply with a data rights request. We would, however, prefer that you direct any complaints us in
the first instance to we may attempt to resolve your concerns. You can find details of how to make a
complaint to the ICO on their website, at: https://ico.org.uk/make-a-complaint/
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113